Client Communication: Brand clients can report any product-related issues to Lazurec via our designated communication channels (email, phone, or support portal).

Issue Assessment: Our team will work closely with you to categorize the issue (e.g., product performance, defects, or manufacturing concerns) and determine the most appropriate next steps.

Technical Guidance:Lazurec provides brand clients with high-level troubleshooting instructions to assist your own customer service teams in resolving product issues quickly. We aim to ensure that you are well-equipped to handle common inquiries from end-users.

Issue Assessment: While we do not engage directly with end-users, we are committed to offering technical expertise and resources to help you address any concerns efficiently.

Warranty Check: Our team will verify if the reported issue falls under the warranty terms agreed upon with your brand.

Service Scope:Depending on the nature of the issue and your specific agreement, we will collaborate with you to decide on the appropriate course of action, whether it’s repair, replacement, or further consultation.

Repair Support: For issues requiring physical intervention, Lazurec will facilitate the repair of defective units at our designated facilities. Clients will manage the shipment of products to our repair centers.

Replacement Coordination: If repairs are not feasible, we will arrange for replacements, whether new or refurbished units, in accordance with our agreement with your brand.

Collaborative Logistics Management:Lazurec supports brand clients by coordinating the return of repaired or replacement units. Clients manage the initial return process from their end. We strive to ensure smooth and efficient logistics coordination throughout the process.

RMA Support: For larger returns or more complex issues, we offer Return Merchandise Authorization (RMA) to streamline the process, ensuring timely and organized handling of defective units.

Ongoing Collaboration: We stay in touch with our brand clients to ensure satisfaction with the outcome and gather feedback to improve future processes. Our goal is to foster long-term partnerships by providing reliable support.

Client Empowerment:While Lazurec focuses on servicing brand clients, we are committed to helping you provide the best possible experience for your end-users by offering the tools and resources needed for success.

Tracking & Documentation:We keep detailed records of all after-sales cases to track product performance and ensure we continue to meet your needs.

Quality Feedback Loop: Insights gathered from after-sales services feed directly into our quality control and product development processes, ensuring we continually improve and align with market needs.